Refund policy

30-day returns
You can return your order within 30 days of the day it was delivered. To be eligible, the item must be unused and in its original packaging. Because sleep masks are worn on the face, we cannot accept returns of used items unless they are faulty.

How to start a return
Contact us through the contact page with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without contacting us first cannot be accepted. Return shipping is paid by the customer unless the item is faulty or we sent the wrong item.

Damaged, faulty or wrong items
If your order arrives damaged, does not work, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not need to pay to return it.

Cancellations
You can cancel your order for a full refund at any time before it ships. Once it has shipped, please wait for it to arrive and then follow the return steps above.

Refunds
Once your return is received and checked, or your claim is approved, we refund your original payment method. Refunds usually appear within 5 to 10 business days, depending on your payment provider.

Orders that do not arrive
If your order has not arrived within 45 days of dispatch, contact us and we will send a replacement or refund you in full.

Your legal rights
If you live in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason. Nothing in this policy affects your rights under the consumer laws of your country.