Shipping policy

Shipping is free on every order.

Where we ship
We ship to the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, Singapore, Malaysia, the United Arab Emirates, Hong Kong, Japan, South Korea, Israel and most of Europe. If your country is not available at checkout, we cannot ship there yet.

Processing time
Orders are processed within 1 to 3 business days. You will receive an email with a tracking number once your order has shipped.

Delivery time
Our products are shipped by our fulfilment partner from overseas warehouses. Delivery usually takes 2 to 3 weeks after dispatch. Some destinations and busy periods, such as November and December, can take up to 4 weeks. These are estimates and not guaranteed delivery dates.

Tracking
Tracking can take a few days to update after your order ships. If your tracking has not moved for 10 business days, contact us and we will look into it.

Customs, duties and taxes
Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These charges are the responsibility of the customer.

Lost or undelivered orders
If your order has not arrived within 45 days of dispatch, contact us. We will send a replacement or give you a full refund.

Wrong address
Please check your address before ordering. If you notice a mistake, contact us as soon as possible. We can only change an address before the order has shipped.

Questions
Contact us through the contact page on this website and we will reply as soon as we can.